Social media is a powerful tool used by individuals to voice their opinions, whether good or bad. With this tool, word gets out fast and easily, so it is important for companies to know when and when not to let sleeping dogs lie in social care.
Read MoreThis morning our CEO, Eve Mayer, spoke at the Digital Summit Atlanta 2016 conference on two different topics: Hypertransparency and Social Care, and Trends in Search and Social.
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