Casey Hines | @caseyagogo Hi, my name is Casey and I'm the new social media assistant for Social Media Delivered. The tip of the day is about asking open-ended questions to your customer base on social media. Engaging with fans is important because it gives them a forum to voice their opinons about products and services they enjoy. Thanks for watching today's video tip!

[youtube]http://www.youtube.com/watch?v=rKuBkoOwk9M[/youtube]