Earlier the other week, David Ratcliffe, President & CEO of the Pink Elephant Corporation (one of the world's leading providers in ITIL and ITSM conferences and educational training) gave author Eve Mayer Orsburn's book a personal shout out and extensive praise.  Read his review below and be sure to check him out on Twitter at @pinkerdavid.  The Social Media Delivered crew would also like to take a moment and acknowledge that David Ratcliffe's Twitter background is awesome!