Join us this morning live at 10am CT / 11am ET when our host Eve will interview Craig Palmer, Head of Contact Centre and Applications Line of Business at Cable & Wireless Worldwide, based in the United Kingdom.  Eve, Mary, and Craig will discuss how a proactive Customer Service strategy that uses social media correctly can generate positive change and increase sales on an international, regional, and local level with your organization.  The experts are ready for your tough questions so get ready for a great show! Craig's Bio:

Craig Palmer is the Practice Lead for Cable & Wireless Worldwide's Contact Center Line of Business. Craig has over 20 years experience in the Technology sector and has also worked with many leading organizations to create and implement 'Customer Service' solutions. He specializes in bringing 'New Services' and diverse Technologies to the marketplace and understands how these fit into existing business models. He has written extensively on the development of 'Customer Contact' strategies and how Social Media impacts both Customer Care, Business Development, Sales and Marketing tactics.