By Diana K. Helfinstine Social Media Delivered is pleased to feature Diana K. Helfinstine as a guest contributor for today's blog-

Read this recently published article on how to take ownership of your social Customer Relationship Management (CRM) initiative.  Telerx executives Diana Helfinstine, SVP of Operations and Barry Dalton, SVP Technologies  share with you steps to get started and how to develop a plan to successfully engage with your customers.

Link: http://valueofx.telerx.com/resources/business-intelligence/social-crm-get-started

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